![]() How to report bug in word to Microsoft? Hi all, The bug: Starting from word 2007, word 2010 and word 2013 contain a known critical (resulting in crash and lose of documents) bug. I’ve tried to ask about how to submit a bug report through online technical support chat. Create a new document based on the same template as the. Master document formatting, shortcuts and more with video courses from industry experts. Talk to support. Free police scanner download for mac. If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Uslink at the bottom of this page. The most acceptable workaround (using '.rtf' instead of '.docx') still have many side effects. I've got an, which demonstrates the bug. Word crash is 100% reproducible, using this file. I wish to brought attention of microsoft's developers to this file, since, I hope, they are interested in fixing word's crashes. Submit bug options I know: • I’ve tried to ask about how to submit a bug report through. They’ve just pointed me to, saying that this is the way bug reports should be sent (although it's impossible to submit Office-related bug report there). • My company's IT department told me I should try ' '. (Still no answer). • Evidently, ask someone on a community site (i.e. Here) to submit a bug report. So, • If someone is able to submit a bug report on this, won't you please confirm this bug and submit it? • Are there any other options to submit a bug report? Thanks for your answer, Stefan. Google Doc Download For MacYep, this is a workaround, however, it is not acceptable, if you NEED tracked changes. (Imagine you're a 3rd reviewer, and you need to pass file to 4th reviewer and then he would pass this document to original author.) Saving document to '.rtf' is the simplest workaround I've found for myself. However, word has a bit limited functionality in this mode. So, some features would be lost after conversion. Word Doc DownloadIf you don't want to loose them, the only chance is a. Note, that in this case, you need to find exact source of the bug. Usually, you need to implement 'Bisection method' to do it. Note, that word might crash after every attempt to save your file, and autorecovery is not 100% reliable. So, only real 99% working workaround, that won't result in lose of anything in document is a combination of these methods: • Copy-paste the whole document to second word window, and save it as rtf, just to create some sort of backup: • Create a new document based on the same template as the one which won’t save • Turn off track changes on both the new and corrupt documents • Copy and paste the entire contents of the corrupt document into the new one • Turn track changes back on in new document • Save the new document as rtf. • Close second document • Find the exact cause of bug: • Create a new document based on the same template as the one which won’t save • Copy and paste first half of corrupt document into the new one • (Assuming “track changes” is already off in both documents) • If saving second document failed, half it’s contents. • If saving second document succeeded, try another half • Repeat described substeps till you find the cause of the bug. • Note, that, theoretically, there might be multiple causes. • Note, that word might accidentally crash after each save, and “autorecovered” version might not help.(that’s why we’ve created a backup) • To minimize chance of crash, never use a single filename twice, always add suffix, like “mydoc_trytosave16.docx” • One cause is found, fix it: accept changes, remove comment, just rewrite it completely. Usually, it’s a tiny single thing, so it would be rather easy to do so. That doesn't look like fast&easy, does it? I had to follow this procedure at least 3 times last month (for files with ~30 pages) - that's why I want to brought Microsoft's attention to my file, demonstrating this bug. Excellent problem description. This is something that can be acted on. Reporting the problem here is one way of submitting a bug report. There are 'real' MS staff lurking on the forum. One of them could forward it to the right people. Also, some of the more senior MVP's have developed contacts with the various development teams, and they pass on this type of report. Book Template For DocsIf you are in a large company with a site/volume license someone in your technical support group has a way of submitting a limited number of such problems directly to MS. As well here are some other ways you can submit bug reports. Here is proof that once in a blue moon MS does actually listen to user input about some of its “stupid” design decisions: So “. Yes Virginia ”, it is worth complaining about the stupid ribbon, or other pet peeve, they sometimes pay attention.
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